You acknowledge that you have read and understood this privacy policy. If you do not agree with this privacy policy, you must not use Syrax AI Studio Services. If you change your mind in the future, you may withdraw your consent to use of your personal information in accordance with this policy.
At Syrax AI Studio, we know your privacy is very important to you, so please take the time to carefully read our privacy policy. Our policy is designed to help you understand:
This privacy policy applies to all Syrax AI Studio services that directly reference or link to this policy, but does not apply to Syrax AI Studio services that have separate privacy policies that do not incorporate this policy.
This section describes the different types of personal information we collect and how we collect it. We will collect and use the following information about you:
We automatically collect certain data from you when you use the Service, including your IP address and device information (such as application version, network type, OS) and information regarding your use of the Service, such as date and time stamps of actions. We also collect and store your data each time you interact with us, for example, when you use in-app support to communicate with us.
You may provide additional information as part of your profile (such as gender). You may also provide or generate information when you communicate with other users (e.g., chat log data, chat content).
We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) ("Cookies") to enhance your experience using the Services. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality. You have the option to permit installation of such Cookies or subsequently disable them. You may accept all cookies, or instruct the device to provide notice at the time of installation of cookies, or refuse to accept all cookies by adjusting the relevant cookie retention function in your device. However, in the event of your refusal to install cookies, the Service may be unable to operate as designed.
We will use the information in the following ways:
Personal Information Use
Nickname We use this information to create your account for the Service in accordance with your request.
Generated Open ID We generate this and use this to store your Service data (including level and progress) with your profile.
Game Play Statistics We use this information to provide you with feedback and information about your usage and progress.
IP Address We use this information to improve our services, including functionality.
Device ID, Device Info We use this information to improve services, for security and verification, to identify and address bugs, and to combat multiple-account registration.
Advertising ID If you click on an ad that advertises the Service, we store the Advertising ID for that advertisement with your profile.
Chat Data If you enable chat services (audio or text) we will process such data to deliver messages to other users.
Transaction Records We use this information to maintain a record of your transaction history.
Customer Support Data We use this information to improve our services and provide troubleshooting.
Security-Related Info We use this information for security, verification, and to resolve technical issues.
Survey Information We may analyze, profile, and segment survey responses for product improvement.
If you are a resident of the European Union, we rely on a number of legal grounds to process information about you. For example, we will process information about you where we have your consent, where we have a legitimate interest to do so, where the processing is necessary for the performance of a contract with you, and where we have a legal obligation to process your information. To learn more about the legal grounds on which we rely to process your information for any particular purpose, please contact us via the options in Contact & Complaints below.
We share your personal information with selected third parties in and outside your country, including:
We will retain your personal information as described below (except if otherwise required to be retained by applicable law).
Personal Information Retention Policy
Nickname Stored for the lifetime of your use of the Service and deleted within 30 days after account deletion.
Game Play Statistics Stored for the lifetime of your use of the Service and deleted within 15 days after account deletion.
Chat Communications (Audio) Stored for 7 days and deleted automatically upon expiry.
Chat Communications (Text) Stored for the lifetime of your use of the Service and deleted within 7 days after account deletion.
OpenID Stored for the lifetime of your use of the Service and deleted within 15 days after account deletion.
IP Address Stored for the lifetime of your use of the Service and deleted within 15 days after account deletion.
Device ID, Device Information Stored for the lifetime of your use of the Service and deleted within 30 days after account deletion.
Advertising ID Stored for the lifetime of your use of the Service and deleted within 15 days after account deletion.
Transaction Records Stored for the lifetime of your use of the Service and for any legally required retention periods thereafter.
When destroying personal information, measures will be taken to make the personal information irrecoverable or irreproducible. If you require us to destroy your personal information before the end of its life cycle, we will destroy it in accordance with local laws.
This section ("Your Rights") applies to users that are located in the European Economic Area only.
You have certain rights in relation to the personal information we hold about you. We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please email us at Ducmin175214@gmail.com.
You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your Service account and by contacting us at Ducmin175214@gmail.com.
You have the right to receive a copy of certain personal information we process about you in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that personal information to another party. If you wish for us to transfer such personal information to a third party, please ensure you detail that party in your request.
You have the right to correct any personal information held about you that is inaccurate. If you believe we hold any other personal information about you and that information is inaccurate, please email us at Ducmin175214@gmail.com.
You can delete your account, or remove certain personal information, by logging into your Service account. If there is any other personal information you believe we process that you would like us to erase, please email us at Ducmin175214@gmail.com.
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please contact us at Ducmin175214@gmail.com to exercise this right.
You have the right to object to our processing of personal information about you. We will consider your request by emailing us at Ducmin175214@gmail.com.
We may from time to time send you announcements when we consider it necessary to do so (such as when we temporarily suspend Service access for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.
We have implemented administrative, physical and technical security measures that are designed to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. You should understand though that, despite our efforts, no security can be guaranteed as impenetrable.
We do not knowingly collect or solicit personal information from or direct or target interest based advertising to anyone under the age of 16. If you are under 16, please do not send any information about yourself to us. If we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. Contact us at Ducmin175214@gmail.com if you believe we may have information about a child under 16.
Syrax AI Studio services may contain links to other sites, applications, and services. Because Syrax AI Studio does not operate those other sites, applications, and services, we cannot take responsibility for the privacy practices of the entities that operate them. We recommend checking those third-party privacy policies.
Syrax AI Studio may update this privacy policy from time to time. When we update it, we will revise the "Last Updated" date above. If we make material changes in the way we collect, use, retain or share your personal information, we will notify you by sending an email to the last email address you provided or by posting notice on the services covered by this policy.
We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We take steps to ensure adequate safeguards are in place to enable transfer of information and the use and disclosure of information about you.
In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at Ducmin175214@gmail.com and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the country in which you live or work where you think we have infringed data protection laws.